It's hard to remember what life was like before 911, and there is certainly no
disputing that it saves lives. It plays a critical role in ensuring that first responders and emergency medical services are there when you need them. However, it's not flawless.

In any given month, VHPD receives hundreds of 911 misdials. Most of the time these misdials are merely human error. If you accidentally call 9-1-1, don’t hang up. Inform the telecommunicator (dispatcher) that you dialed accidentally and that there is no emergency.

Know Your Location

Wireless calls to 911 provide some location information, but the person answering the call may need more specific information. Be prepared to provide detailed information on where you are so that help can get to you as quickly as possible.

Stay Calm and Don’t Hang Up

Until you are instructed to do otherwise, stay on the line so you can provide any necessary information or assistance to the 911 call taker.

Parents, please take a few minutes today to explain to the children in your family the appropriate (an inappropriate) reasons to call 911 and how to do so.