National Public Safety Telecommunicators Week
The Vernon Hills Police Department is among the thousands of national public safety agencies that will be recognizing April 8 -14, 2018 as National Public Safety Telecommunicators Week (NPSTW).
Originally introduced by Congress in 1992, NPSTW is a time to thank and honor the over 200,000 telecommunicators that are the front line in public safety. Too often the work of professional telecommunicators goes unnoticed. Thus, NPSTW is also an opportunity for citizens to understand the important role that telecommunicators have in community safety.
Citizens have come to expect that emergency assistance is as close as a call to 911. However, they may not realize that the individual at the other end of the phone line is a trained professional that can be counted on to save lives.
Often more commonly referred to as dispatchers, telecommunicators are the men and women that comprise the critical link between the citizens and the emergency responders. When an excited citizen calls 911 to report a police, fire, or medical emergency, the telecommunicator must maintain calm and poise, ask the needed questions, and initiate a response.
Stress is a daily part of the telecommunicator’s job, and it is not just the handling of emergencies that make it that way. A telecommunicator often has to be able to make an immediate transition from peace and quiet to an all-out crisis, which can easily require him or her to do a half dozen things at once.
NPSTW will be officially recognized at the April 3rd meeting of the Vernon Hills Village Board by a proclamation to be read by Village President Roger Byrne.