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Resident FAQs

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1. What utility companies service Vernon Hills?

ATT – 800-288-2020 

ANIMAL CONTROL – 847-949-9925 

XFINITY – 866-594-1234 

UVERSE – 877-617-5980

PACE BUS – 224-735-8678 

COM ED – 800-334-7661 

COM ED OUTAGE REPORT – 800-376-7693

NS GAS – 866-556-6004

NICOR – 888-642-6748 

METRA – 312-322-6777 

LAKE COUNTY 847-377-2000

2. Who do I contact about my water and sewer service?

For water service or problems that may occur with your service, please contact Lake County Public Works at 847-377-7500.

3. How do I get high speed internet cable?

Comcast Xfinity is available throughout the Village. 866-594-1234

AT&T U-verse is available is select areas throughout the Village. Contact 800-288-2020 to find out if the services are available in your area.

Unwired is available is select areas throughout the Village. Contact 800-288-2020 to find out if the services are available in your area.

Viasat is available throughout the Village. 844‌-‌605‌-‌2426

4. Who is my trash hauler and how do I get rid of yard waste?

The Village has a contract with Waste Management (WM) for residential garbage and recycling collection, as well as for seasonal yard waste and food scrapping collection. (Businesses and residents who are part of a HOA or management company contract may have an agreement with an alternate provide.) Please call WM directly at 800-964-8988 to set up service. Yard waste and food scrap collection service runs from April to late November and can be purchased from Waste Management on a seasonal subscription or by purchasing pay-as-you-go stickers at the Village Hall, Sullivan Center, Walgreens, Mariano's and directly through Waste Management. Please note that all trash, garbage and yard waste containers must be stored out of public view except on the date of pick up. You must contact WM for special pickups if the items are large or do not get picked up on the regular route. Do not place items in the parkway until the day of pick up.

5. Do I need a vehicle sticker?

The Village does not enforce the purchasing and displaying of vehicle stickers on the windshields of resident vehicles; therefore vehicle stickers are not required but are available. Bring in your Illinois State Vehicle Registration showing your Vernon Hills address for a no charge vehicle sticker.

6. Do I need to register my pets?

You do not need to register your pets with the Village; however, you are required to register each pet with Lake County. Please call Lake County’s Animal Control at: (847) 949-9925

7. Are there any parking restrictions I should know about?

OVERNIGHT PARKING RESTRICTIONS: Village Ordinance 22-263 prohibits parking on the street between 2am - 6am. While some private streets may be exempt from this ordinance, many associations have enacted ordinances prohibiting the same on private streets, thereby giving police officers the authority to issue parking tickets for overnight parking on these streets. If you live on a private street and are not sure if you can park on it overnight, you should contact your association or contact the police department.

PARKING RESTRICTIONS DUE TO SNOW: According to Village Ordinance 22-321, vehicles cannot be parked on Village streets for 12 hours after a snowfall of two inches or more. While this may serve as a minor inconvenience to some residents, it is absolutely necessary to have a free path for our snow plows to clear the streets in a timely fashion. There is limited parking for guests on streets overnight. You can call the Police Department for specifics and permission to park at your host's home.
For additional information regarding Parking Restrictions please review our Municipal Code

8. Do I need a permit for any home improvements I have planned?

All of our Zoning Ordinance, Building Codes, and other Ordinances can be found online at MUNICODE.com. Building Permits are required for most improvements or remodelings involving structural changes, additions, plumbing or electrical changes such as decks, patios, driveway, swimming pools, replacement of water heaters, furnaces, siding, roofs, etc. Please contact the Building Division before starting your project to determine if you need a permit.

9. Where can I dispose of old electronics and household chemicals?

Please visit the Solid Waste Agency of Lake County's (SWALCO) website at www.swalco.org or by dialing 847-336-9340. Public Works & Engineering

10. What township do I live in?

The Village of Vernon Hills does not assess a property tax. For information on your property taxes please contact your township Tax Assessor’s Office.
Residents living South of Route 60 (Townline Rd.) reside in Vernon Township.

Vernon Township
3050 N. Main St.
Buffalo Grove, IL 60089
(847) 634-4600 (Main Office)
(847) 634-4602 (Tax Assessor)

Residents living North of Route 60 (Townline Rd.) reside in Libertyville Township.

Libertyville Township
359 Merrill Ct.
Libertyville, IL 60048
(847) 816-6800 (Main Office)
(847) 362-5900 (Tax Assessor)

11. How do I pay for Metra Parking?

The daily fee for parking at the Metra Station is $1.75 per vehicle. Parking is first come first serve. The Village Hall offers a 2-Month parking pass for those who use the train on a daily basis that prefer to have the convenience of a pass rather than a $1.75 in change. The pass costs $55.00 and covers 2 months at a time. Note, however, that the fee will be pro-rated as each week passes within the two-month period. Applications may be mailed into the Village Hall along with a $55.00 check two weeks prior to the beginning of a new two-month period. Your application will be processed and a parking pass will be mailed back to you

Passport Parking mobile app

The free app will allow residents and commuters to pay for parking from a mobile device. The daily price remains $1.75 per day, but there's a 37¢ per transaction user charge. Commuters can pay each day or buy a wallet in the app to draw on as needed. Commuters will also be able to monitor the time remaining on their parking session, view payment history, receive email receipts of transactions and manage their account at ppprk.com. Monthly Metra passes or use of existing terminals is not affected. In addition to Vernon Hills, the app can also be used to pay for parking in more than 50 other suburbs.

12. Where do I register to vote and what precinct am I in?

Voter Registration is available at the Village Hall. You will be required to show two forms of identification both which show your current Vernon Hills address. These may include a Driver’s License, and any pre-printed bill statement or such you may have. Voter registration will not be available the last 30 days prior to an election.
The Lake County Clerks' Office has a comprehensive web site to assist you in all your voting questions: registration, polling places, absentee voting, etc.

13. How do I stop solicitors from bothering me?

The Village Hall offers “No Soliciting” stickers for residents who wish to have one displayed on or near their front door of their home. This sticker prevents any solicitor from approaching your home. However, if one should, and you have your sticker displayed, we request that you call the Police Department at 847-362-4449, and report the person or person(s) who had violated our policy.

14. How do I get rid of the wild animal living under my porch?

The Village does not provide wildlife removal services or animal rescue. You may contact the following if service is needed:

• ABC Wildlife                       847-220-6008
• County Wildlife Control    847-949-5655
• Critter Control                    847-991-9909
• Illinois Wildlife Control      815-337-2719
• JD's Wildlife Services       847-769-9905
• Wildlife Services, Inc.       847-394-9800
• Animal Control Specialists   847-827-7800
• MPS Wildlife Sevices          847-867-1113
• Mayhem Restoration           224-489-7575
• Erosion Control Consulting Inc    815-970-4089
• Prime Time Wildlife Removal   708-323-5969

 Stray Cats: The Village of Vernon Hills recommends contacting Spay and Stay for free-roaming and/or abandoned domestic cats in our area. Spay and Stay uses a humane technique called Trap-Neuter-Return (TNR) to control and reduce the population of unaltered cats. Call 847-289-4557 for more information.

15. Where can I find a notary?

The Village Hall offers Notary Services to the public free of charge. Vernon Hills Notary Policy

16. Is there an email system I can sign up for where I can find out what's going on?

The Village of Vernon Hills offers two broadcast email systems for emergency and non-emergency notifications. Blackboard Connect is a reverse 911 based system and is used when an emergency arises. Our non-emergency broadcast, "Notify Me," allows you to receive weekly notification of events, activities, event updates and garage sale notifications.

17. What special events does the Village sponsor?

For information in regards to upcoming events in the Village, please call our events line at: (847) 367-3725 or view it on cable access Channel 4. Events will also be listed under Special Events.

18. I am in need of financial assistance, who do I call?

Your Township office provides assistance to residents in need of emergency or general assistance, food pantry and human/social services.

19. Is there a way to recognize our troops coming home from overseas?

In November of 2007, the Villages of Vernon Hills and Libertyville started a new initiative to ensure veterans returning home from service overseas are welcomed home and recognized for their honorable duty. The program, named “Operation Welcome Home,” is an extension of the Blue Line For The Front Line effort, in which both towns have supported specific units deployed overseas and helped Veterans in need since 2003. Residents with a service member returning home may register for the program by contacting the Vernon Hills Police Department’s Crime Prevention Unit at (847) 247-4889.

20. Who do I contact about my mailbox being damaged by a snowplow?

Please contact the Vernon Hills Public Works Department at 847-367-3726 immediately to report your mailbox being damaged by a snowplow. You can also find additional information by viewing the "Mailbox Damages" page under the Village's Streets, Grounds, & Signage Division webpage. Mailbox Damages