Complaints Against the Department

Notice to the Public Regarding Complaints Against the Department

This notice explains how to register a complaint against the Vernon Hills Police Department or any of its employees.

"All complaints made against the department or department members will be investigated, including anonymous complaints, in order to insure the integrity of the Vernon Hills Police Department and its members." (General Order 92-09R [ADM-18] Section VII A).


Anyone with a concern should contact the employee's immediate supervisor. If the concern is not regarding the actions of a specific officer or other employee, but instead addresses a particular departmental policy or procedure, you should ask to speak with the watch commander.

If the concern cannot be resolved by the employee's immediate supervisor, you will be asked to make a written statement which identifies the circumstance, nature, and extent of your concern. The statement provides specific information that the department needs in order to make a thorough investigation.

The status of the investigation will be communicated to the complainant periodically and at its conclusion.

Investigations shall be completed within 30 days from the time the written complaint is registered. Exceptions shall only be granted by the chief of police when extenuating circumstances are present.